Director of Business Operations

Job Purpose
This role is responsible for ensuring operational excellence across departments, driving key initiatives, and managing cross-functional projects to support company growth and efficiency. This role is critical in aligning operational efficiency with business goals, managing cross-functional initiatives, optimizing cost control, and securing favorable business agreements.

Essential Duties and Responsibilities

Business Operations & Process Optimization

• Oversee day-to-day corporate operations to ensure organizational efficiency and effectiveness.
• Implement and monitor key operational metrics to measure efficiency and performance.
• Partner with senior leadership to develop and implement operational strategies aligned with company goals.
• Lead the development and execution of operational strategies and processes to translate business plans and contractual obligations into actionable processes.
• Champion continuous improvement initiatives to streamline workflows and eliminate inefficiencies across the organization.
• Spearhead the integration of technology and information systems to enhance data-driven decision-making and operational excellence.
• Ensure systems are aligned with the organization’s growth and compliance requirements.
• Ensure company operations comply with legal and regulatory requirements.
• Oversee the documentation of policies, procedures, and SOPs.
• Support business development.

Project Management

• Drive complex, cross-functional projects from conception through execution.
• Assist in establishing project scopes, objectives, budgets, timelines, and KPI’s, track and report progress to stakeholders.

Financial Management

• Partner with Finance to develop and monitor budgets, forecasts, and financial models.
• Oversee departmental budgets and cost controls to ensure alignment with corporate financial goals.
• Provide operational insights and recommendations based on financial analysis and performance data.
• Manage relationships with vendors, suppliers, and external partners to ensure favorable terms.

Leadership

• Mentor, develop and lead various team members.
• Foster a culture of collaboration, innovation, and excellence.
• Ensure professional development and training for team members.
• Collaborate with department heads to align priorities and ensure seamless execution of business strategies.
• Collaborate with senior leadership to translate strategy into executable plans.
• Build strong relationships at all organizational levels.

Required Knowledge/Skills/Abilities:

• Exceptional leadership, communication, and change management skills.
• Strong financial literacy and ability to interpret financial statements, budgets, and KPIs.
• Business administration and operational efficiency optimization.
• Skilled with process analysis and process improvement tactics and tools.
• Proficiency in project management tools.
• Familiarity with financial management tools, ERP, Excel, etc.; Sage Intacct a plus.
• Microsoft 365, including Teams and SharePoint.
• Ability to synthesize information from multiple inputs and data sources.
• Strong presentation skills.
• Strong analytical and critical thinking skills.

Minimum Education and Experience

• Bachelor’s degree in Business Administration, Finance, Operations Management, or related field; MBA or similar advanced degree preferred.
• Minimum 5 years’ experience in a similar or related role.
• Progressive roles in operations or finance, including leadership positions.
• Proven experience managing large-scale projects and operational budgets.
• Proven experience in cross-functional team leadership and the ability to drive organizational change.
• Proven ability to translate strategic business plans and contractual obligations into actionable operational processes.

Physical Requirements 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls. The employee may work for extended periods of time sitting at a desk and working on a computer. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.  
 
Disclaimer 
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.  
 
The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.